Most questions about met turn out to be one of the ones below. If yours isn't here, write to us — include your device model, your iOS version and what you were doing at the time, and we'll normally reply within 48 hours.
Email support@mettech.commet reads the date and location labels already attached to your photos, turns them into a coarse history of where you've been, and — when you and someone else both agree — shows you where your paths crossed before you knew each other.
met also shows near misses — the times you were in the same place a few hours apart. Often that's the more interesting result.
No. An account is a first name, a username, a birth date and a gender. Your username is the only thing anyone needs to add you.
met can only use photos that carry a location label, and many don't. Common reasons:
You can still use the rest of the app; there just won't be crossings to find until some labelled photos exist.
Yes, it works. Only the photos you allowed can contribute, so you'll find fewer crossings than with a full library. To change the selection: Settings → Photo history → Manage photo access. Rescan afterwards.
No. The scan asks the system for two fields per photo — the creation date and the location tag — and never requests the image itself. Nothing is opened, displayed, copied or uploaded. The one exception is a photo you deliberately choose for a discovery profile, which is meant to be seen, and which is stripped of its metadata before it is stored.
Scanning isn't automatic. Go to Settings → Photo history → Rescan photo library, or use “Rescan my photo history” from the Crossed Paths empty state. New photos then feed into your history and can produce new crossings.
Place names come from Apple's mapping service, which sometimes has no answer for a spot. When that happens met falls back to a neutral label rather than guessing. The crossing itself is unaffected — names are only for reading.
Two agreements from each side, deliberately. Nothing is compared until all of them are in.
There's no directory to browse and no name search — that's on purpose. You need the exact username they gave you. If you don't have it, send them an invitation instead: People → Share invitation.
It means your two histories don't overlap anywhere yet. Either of you adding more location-labelled photos and rescanning can change that. If your crossings look empty everywhere, try Settings → Data → Resend my data.
No. A report shows intersections only — places you were both in. Anywhere just one of you has been is never shown to the other.
No. Crossed Paths is entirely optional and you are not in it until you deliberately create a discovery profile. Until then nobody can see you there, and you can't see anyone. Everything else in met works fully without it.
Your first name, your age, one photo, your 32-character line, how many areas you crossed in, and roughly how close in time you were. Not where. Not when. Not your second photo, your met username, or anyone you've connected with.
Place names and dates open up only when you have both liked each other — for both of you at the same moment. A one-sided like unlocks nothing and isn't announced.
A discovery photo has to have a recognisable face, checked on your own device. Common causes:
Your photo's location and date tags are removed before it's stored, so you don't have to strip them yourself.
It's 32 characters, and it can't contain a phone number, an email address, a social handle or a link. Think of it as a signal rather than a biography: “weekends by the sea”, “usually in bookstores”.
By default met only shows people whose history genuinely overlaps yours, so an empty deck usually means one of:
You can also turn on “include people I haven't crossed paths with”. Their cards say so plainly — met never claims a crossing that didn't happen.
Because this isn't a showcase. Meeting someone in the street isn't fifteen photos — it's one moment. The first photo is on your card; the second opens after a match.
The profile, your likes and your matches. Your account, your photo history, the people you've added and their reports are untouched.
Every profile and every conversation has Report and Block. Blocking hides that person everywhere in met — discovery, likes, chats and people — cancels anything pending between you, and stops further contact. You can review and undo blocks in Settings → Privacy and people.
Reports are read by a person. If you think a profile belongs to someone under 18, report it with that reason — it's acted on.
They shouldn't be able to, and the app is built to prevent it: no exact coordinates leave your device, before a match only counts and time gaps are shown, and after a match only places you were both in appear. Even so, treat a crossing as a coincidence rather than a fact, and share nothing you wouldn't share with a stranger.
No. A conversation only exists after you have both chosen each other. There is no anonymous chat, no random chat and no stranger messaging.
An area identifier of about 150 metres, two coarser ones, and the time rounded to the hour — like this:
area sxk9j2t · hour 478890
No coordinates, no exact times, no photos. You can check it yourself: Settings → Data → What do I share? asks the server what it holds and prints the rows back.
No. This version has no subscriptions, no purchases and no paid features. Nothing is withheld until you pay.
In this version your account lives on the device, so deleting the app or switching phone can lose it. Nothing is recoverable from our side, because we never held it.
Write to support@mettech.com with your device model, iOS version and a description of what happened. For a data request, say which of the three deletions above you want, and from which username.